Excellent Net Promotor Score (NPS)! 📈
In our most recent customer survey, MCS Group achieved an outstanding NPS of 89.1! For those unfamiliar, NPS is a widely recognised metric used to gauge the loyalty of customer relationships. It asks customers how likely you are to recommend our company to others, on a scale of 0 to 10. A score up to 0 requires improvement, up to 30 is good, between 30 and 70 is great, and above 70 is exceptional.
This score places us amongst the top performers for customer satisfaction. According to Customer Gauge, here's some recognisable brands you'll likely be aware of and their NPS scores:
• Apple: 61
• Amazon: 61
• Google: 58
• Microsoft: 31
This is meanwhile consistently achieving top 10% customer satisfaction scores against all IT companies throughout Europe! It's safe to say our service desk team are providing a consistent excellent service! ✅
And here is just a handful of some of the responses we received:
Score: 10!
"MCS are the best IT & telecoms business. Each member of the team is so polite, helpful, kind and no problem is ever too much trouble for them." - Amy D.
Score: 10!
"Always responsive with fast response times and friendly and efficient staff." - John P.
Score: 10!
"Staff are always efficient, polite and courteous. They rapidly respond to our needs and are quick to get our problems fixed. Highly recommend the services of MCS." - Liz A.
Score: 10!
"The best support for our business. Always go above and beyond." - Samantha M.
Score: 10!
"(Rated 10) because of the service we receive and the rapid response to any issues that we flag up." - Barry R.
Score: 10!
"Great service! The team are always on hand to solve any issues. Can highly recommend." - Paul S.
Score: 10!
"Always polite and professional and sort problems quickly." - Collette K.
If you aren't receiving a high standard IT support service, why not get in touch for a friendly chat? 😁
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